Returns/Exchanges/Refunds for Funko Products: A replacement or refund will be issued only for damaged products and does not cover or include packaging of said products. Blemishes to packaging will not be considered as part of a damaged item. The outer box is a shipping box and is not designed for display. It is designed to protect the inner contents during the shipping process, and we fully expect it (like all shipping boxes) to be subject to wear and tear in the shipping process. We are unable to offer replacements or refunds for any damaged shipping boxes.